Safety and security under one roof – the Operation & Security Center in Hall 4

The Frankfurt exhibition grounds fulfil the highest safety and security standards. The focal point of all activities is the Operation & Security Center (OSC), located on the south-west side of Hall 4, which is the only facility of its kind in the trade fair sector.

Operations and Security Center

The OSC houses Messe Frankfurt’s central control room, corporate and event security, fire protection and building control technology. It is also here that the representatives of the police and fire brigade, the German Red Cross and security service are based.

Messe Frankfurt has a well-coordinated emergency management system. This means that dangerous situations can be addressed quickly and professionally in conjunction with the authorities and aid organisations.

Incidentally, Messe Frankfurt is the only trade fair venue in Germany to have a permanent staffed police station, which can be reached directly on location on weekdays even when no major event is currently being held.

Precautionary measure: Covid-19

Some of the information appearing in the media on the virus Covid-19 has been misleading. You can find the latest facts and information on the World Health Organisation website:

According to the latest information from the authorities, there is no danger posed to events on the Messe Frankfurt exhibition grounds. The world's leading consumer goods fair Ambiente with 4,635 exhibitors and about 108,000 visitors took place in Frankfurt from 7. - 11. February. People from nearly 160 nations were represented. There were no medical incidents related to the Covid-19. 

Messe Frankfurt is in close and constant contact with the health authorities and is implementing their recommendations and instructions accordingly.

Regardless of the current situation, there is a very high standard of immediate medical assistance here on the exhibition grounds in Frankfurt:

  • Messe Frankfurt has a well-coordinated emergency management system in place at all times.
  • Messe Frankfurt’s Operation & Security Center (OSC) serves as a base for representatives of the police and fire brigade, the German Red Cross and security services.
  • In the event of medical emergencies, there are multiple treatment rooms available, as well as medical devices for treating emergencies.
  • At large trade fairs such as Ambiente and Light + Building, multiple doctors and paramedics are on hand in the OSC who have been trained in dealing with infectious diseases.
  • On all days of the event, a safety meeting with all safety organisations and authorities will be held shortly before the start of the event.
  • During our trade fairs, a hotline for exhibitors and visitors is available on +49 69/7575-3335 and +49 69/7575-5364. The hotline staff will answer your questions about Covid-19.

As a precautionary measure, Messe Frankfurt has increased its already high standards for cleaning high-traffic areas on the exhibition grounds such as entrances, door handles and escalator handrails. Furthermore, additional disinfectant dispensers have been positioned around the exhibition grounds. Rescue personnel are also present and easily identifiable throughout the exhibition halls and ready to provide expert assistance for customers and visitors alongside hosts, hostesses, service and security personnel.

The statements of the Global Association of the Exhibition Industry (UFI) can be found here:

Statement UFI

With regard to events at locations other than our Frankfurt exhibition grounds, our subsidiaries are implementing measures in accordance with the recommendations and requirements of local authorities and venue operators.

Control room and emergency management

Control room and emergency management

Our control room is staffed around the clock, 365 days a year. During events, besides the regular control room staff, representatives from the police, fire brigade, security service and the German Red Cross are also on location. For instance, in order to be able to respond to extreme weather conditions during set-up and dismantling, there is a direct connection to the German Meteorological Service.

Operation and Security Center control room: +49 (0)69 7575 3333

Medical emergencies

The medical station is located on the ground floor of the OSC. It is similar in appearance to a hospital emergency room. We have several treatment rooms, quiet rooms and a fully equipped trauma room. Equipment includes an ultrasound scanner, ECG and other medical devices for treating emergencies.

First aid station: +49 (0)69 7575 6500
Emergency calls: 112

Police and fire station

Police and fire station

The police station is open to visitors, exhibitors and stand builders who require assistance with relevant matters. The police station is equipped in the same way as a usual police station.

Contact number for police station: +49 (0)69 7575 6555
Emergency calls: 110

The fire security team from the fire brigade are based in Messe Frankfurt’s own fire station. They work to prevent fires and to ensure maximum safety at events. In the case of fire, the fire brigade are directly at hand.

Contact number for fire station: +49 (0)69 7575 5332
Emergency calls: 112

Messe Frankfurt security service

The on-site security service deals with any questions and concerns that our visitors and exhibitors might have regarding safety and security. The exhibition grounds and halls are monitored by security patrols, who check that all safety and security requirements for events are being complied with.

Contact: +49 (0)69 7575 6515


General safety and security measures

General safety and security measures

All events that are held on the Messe Frankfurt exhibition grounds and in Messe Frankfurt buildings are subject to our standardised process for drawing up a safety concept. Measures to be undertaken are always geared towards the needs of the individual events and are implemented on-site. During events, security personnel conducts spot-checks of bags and security checks of vehicles at the gates.

Video surveillance is in place all over the Frankfurt exhibition grounds. With the aid of the electronic loudspeaker system, announcements made in the control room can be heard in all halls and in the outdoor exhibition area.

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