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Working in the OSC

Safety and security under one roof – the Operation & Security Center in Hall 4

The Frankfurt exhibition grounds fulfil the highest safety and security standards. The focal point of all activities is the Operation & Security Center (OSC), located on the south-west side of Hall 4, which is the only facility of its kind in the trade fair sector.

Operations and Security Center

The OSC houses Messe Frankfurt’s central control room, corporate and event security, fire protection and building control technology. It is also here that the representatives of the police and fire brigade, the German Red Cross and security service are based.

Messe Frankfurt has a well-coordinated emergency management system. This means that dangerous situations can be addressed quickly and professionally in conjunction with the authorities and aid organisations.

Incidentally, Messe Frankfurt is the only trade fair venue in Germany to have a permanent staffed police station, which can be reached directly on location on weekdays even when no major event is currently being held.

Current information on SARS-CoV-2

In order to stem the strong spread of the coronavirus, the federal and state governments ordered tightened measures on October 28 to restrict social contacts and the operation of facilities and services. For example, all events, including trade fairs, must remain closed from November 2. These new regulations are initially valid until November 30.

Messe Frankfurt is prepared as soon as event operations in Hesse are permitted again. It has developed a sophisticated protection and hygiene concept for holding trade fairs and congresses on the grounds of Messe Frankfurt. This was done in cooperation with our medical advisory service and in close cooperation with the public health department of the city of Frankfurt and with the support of the state government.

This includes the following measures: All participants of an event are fully registered, the maximum number of visitors is limited. Admission controls are contactless and visitor cards are paid for electronically. Disinfectant dispensers are provided, medical care and specialist medical advice at the Frankfurt exhibition grounds is guaranteed. Our employees, hostesses, elevator drivers, service and catering staff are trained.

Widened aisles or one-way street regulations in the halls ensure the necessary clearance. Fresh air can be exchanged in the halls up to five times per hour. The intervals of the building cleaning are intensified.

Additional measures can be taken in close cooperation with the authorities if necessary. Messe Frankfurt is in constant and close contact with the health authorities; recommendations and instructions from the authorities are implemented.

Information for event organisers on the exhibition grounds of Messe Frankfurt

The cancellation, postponement or reorganisation of mass events is the responsibility of the event organiser. Messe Frankfurt, as the operator of the exhibition grounds, will support the event organisers with questions within the scope of all its possibilities.

In general, event organisers should take into account the recommendations of the Robert Koch Institute, whose website contains a leaflet on the "General Principles of Risk Assessment and Recommended Action for Major Events".

Messe Frankfurt Coronavirus Health & Safety Hotline

Do you have questions about Corona? From now on, our experts from the Coronavirus Health & Safety Hotline will be happy to assist you on the following telephone number +49 (0) 69 / 75 75 – 66 99. The hotline can be reached from Monday to Friday from 8:00 a.m. until 4:00 p.m. They can answer questions on a variety of topics, including infection prevention measures during set-up and dismantling, the organisation of events during the pandemic, and individual services such as catering and the cleaning of exhibits at the stand.

Accessibility of Messe Frankfurt

You would like to contact us? We are here for you! Whether on-site or mobile, we will continue to be there for you, working on the upcoming events and being available! You can contact us via the link below.

Contact Messe Frankfurt

Control room and emergency management

Control room and emergency management

Our control room is staffed around the clock, 365 days a year. During events, besides the regular control room staff, representatives from the police, fire brigade, security service and the German Red Cross are also on location. For instance, in order to be able to respond to extreme weather conditions during set-up and dismantling, there is a direct connection to the German Meteorological Service.

Operation and Security Center control room: +49 (0)69 7575 3333

Medical emergencies

The medical station is located on the ground floor of the OSC. It is similar in appearance to a hospital emergency room. We have several treatment rooms, quiet rooms and a fully equipped trauma room. Equipment includes an ultrasound scanner, ECG and other medical devices for treating emergencies.

First aid station: +49 (0)69 7575 6500
Emergency calls: 112

Police and fire station

Police and fire station

The police station is open to visitors, exhibitors and stand builders who require assistance with relevant matters. The police station is equipped in the same way as a usual police station.

Contact number for police station: +49 (0)69 7575 6555
Emergency calls: 110

The fire security team from the fire brigade are based in Messe Frankfurt’s own fire station. They work to prevent fires and to ensure maximum safety at events. In the case of fire, the fire brigade are directly at hand.

Contact number for fire station: +49 (0)69 7575 5332
Emergency calls: 112

Messe Frankfurt security service

The on-site security service deals with any questions and concerns that our visitors and exhibitors might have regarding safety and security. The exhibition grounds and halls are monitored by security patrols, who check that all safety and security requirements for events are being complied with.

Contact: +49 (0)69 7575 6515

 

General safety and security measures

General safety and security measures

All events that are held on the Messe Frankfurt exhibition grounds and in Messe Frankfurt buildings are subject to our standardised process for drawing up a safety concept. Measures to be undertaken are always geared towards the needs of the individual events and are implemented on-site. During events, security personnel conducts spot-checks of bags and security checks of vehicles at the gates.

Video surveillance is in place all over the Frankfurt exhibition grounds. With the aid of the electronic loudspeaker system, announcements made in the control room can be heard in all halls and in the outdoor exhibition area.

Our house rules

Here you can find the house rules of Messe Frankfurt, which apply to the entire fair grounds, including the buildings located on them.

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